FAQ

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Monday to Friday: 9:00 AM - 5:00 PM

Average response time: 24 hours

  • Explore guided shopping for your flight needs. Receive a tailored offer in minutes. Sit back and enjoy the journey, while we handle the details. We're here to help you find the best services & plans for you. In a free video meeting, we'll identify the offer that suits your needs. Just schedule a free appointment & our crew will address your concerns. Our services are also available individually, without any flat rate commitment - accessible to you 24/7. Contact us here.

  • The Flatrate includes many production & strategy services. You can find a detailed list with processing times here

  • You can grow together with 0049 by increasing the number of 0049 plans when you require more performance or output, thereby multiplying your output.

  • No, our plans have a minimum duration of 1 month, automatically extending for an additional month. Cancellation is possible at any time in your customer account. Doesn’t matter if short-haul or long-haul flights.

  • Unlimited means you can submit any strategy, pre-, pro- or postproduction services within the 0049 PLANS without additional costs, provided that your wishes can be realized within the booked time frame. Precise project descriptions & expectations are discussed and jointly established in advance. To facilitate this, we offer a free video call and briefing. Contact us!

  • The duration of a project at 0049 depends on the specific requirements. On average, 0049 delivers content asap within a few days after submission or if possible directly on set. Kindly be aware that our services are organized according to the booked order. We collaborate with you to establish a personalized schedule before each service, aiming for a swift execution within the reserved time slots, based on the subscription's scope.

  • If the monthly fixed contigent of the booked plan has been used up, additional service can be booked at any time. There is always the option to upgrade to a higher plan or extra services. Let us know what we can do for you!

  • Yes, you have the option to schedule a personal appointment with any crewmember via video call to discuss your project. Book your call here.

  • Your billing date depends on which day you subscribed to our service. Check it out on your account page.

  • You can easily cancel your plan any time online on your account page. Your Plan stays until your next billing date. Our terms and conditions apply.

  • Any third-party-, travel,- equipment-, rental-, print-, stock-, media- or licensing costs incurred, will be discussed in advance and invoiced based on effort at the end of the month. All services offered are billed monthly according to the booked plan. Our terms and conditions apply.

  • At 0049, we exclusively have on board graphic & communication designers, producers, contentcreators & projectmanagers and a big worldwide network, showcasing exceptional skills & reliability. We find the right lid for every pot.

  • Just 30 min video call briefing & your private jet is ready to take off. Within minutes of your check-in, you're on board & in the air – no lengthy check-ins or waiting. We look forward to welcoming you on board. Just get in touch!

  • Since 2017, 0049 has been working with numerous companies such as AUDI, AMG, ZEISS, HUGO BOSS, VIVO, DAZN, HANSGROHE, +GF+ and many others doesnt matter if paper planes or rockets!

  • Absolutely. We offer remote services for and can come to you for content production as needed. We'll be happy to discuss specific details & determine which Travel Class suits your needs best in a free video call. Feel free to contact us for more information here.

  • The displayed prices exclude tax unless explicitly stated otherwise. You can determine the precise net and gross prices by adding items to the cart. Rest assured, you will receive an accurate invoice with the specified tax for each order, based on your selected subscription payment. To ensure consistent pricing for both B2C and B2B customers, we have opted to standardize our prices. For any additional inquiries, please don't hesitate to reach out to our Sales Crew here.

  • Certainly, we offer personalized payment options upon agreement. excluding Same Day, Overnight & Express Delivery Services. Contact us here.

  • To prevent incurring unnecessary monthly expenses on unused equipment, we've opted to offer them as add-ons or monthly rental spend. This way, you only pay when we provide specific services for you. For instance, if you solely require post-production or publishing services, there's no need for a RENTAL ADD-ON. We aim to maximize flexibility. We're open to find which equipment or rental package suits your needs best in a short call. It's not always about opting for the largest plane avilable. ;) Contact us.

  • No its not necessary in case you don’t need further adjustments. 0049 Customers can secure backups for 1-5 years if they want to make sure we have all footage after delivery.

    Annual subscription recommended for convenience

    Final delivery files provided without backup plan

    All project data & files removed after 12 months without a backup plan

    The data backup plan covers project files exclusively. Each project requires either a backup plan or a one-time payment for X years. Hosting of project and raw data is provided solely by 0049. Our data backup services include raw files, project documents and final deliveries, enabling their use beyond the project's duration. Customers can secure backups for 1-5 years upon placing orders. Without a backup plan, project files are deleted within 12 months post-completion, though inquiries for post-order backup plans are welcome. We recommend an annual backup subscription for automatic renewal. While final delivery files are provided without a backup plan, opting for one ensures future data availability. Without a backup plan, original data, all project files, and RAW files are deleted after 12 months. The release of open raw data requires prior agreement and payment for rights transfer. Individual guidance is available upon request.This ensures that no expensive excess baggage is charged, which is not necessary if no backup after production is needed to save costs. Our GTCs apply.

  • To ensure that there are no additional costs and that you book the right add-ons right away during production, we recommend a non-binding, free video call with us to answer all questions and show example cases. Contact us.

  • LOOKING FOR EXTRA-FAST DIGITAL DELIVERY FOR YOUR PROJECT?

    BASED ON YOUR SELECTION, WE OFFER SAME DAY, OVERNIGHT, OR EXPRESS DELIVERY FOR A FEW SERVICES.

    PLEASE ENSURE THE SERVICE YOU DESIRE HAS THE MATCHING DELIVERY SYMBOL & CHECK THE DESCRIPTION.

    DELIVERY APPLIES EXCLUSIVELY PER SERVICE.

    LAST MINUTE BOOKING NEEDED? CALL US!


    SAME DAY:

    • DATA ACCEPTANCE DEADLINE: 9:00 AM

    • DELIVERY WINDOW: 7:00 AM TO 12:00 PM

    • SERVICE AVAILABLE ONLY FROM MONDAY TO FRIDAY, NO SERVICE OR DELIVERY ON SATURDAYS & SUNDAYS

    OVERNIGHT:

    • DATA ACCEPTANCE DEADLINE: 9:00 AM

    • DELIVERY WINDOW: BY 9:00 AM THE FOLLOWING BUSINESSDAYSERVICE AVAILABLE ONLY FROM MONDAY TO FRIDAY, NO SERVICE OR DELIVERY ON SATURDAYS & SUNDAYS


    EXPRESS:

    • DELIVERY WITHIN 3-4 BUSINESSDAYS

    • DATA ACCEPTANCE DEADLINE: 9:00 AM

    TO ENSURE TIMELY DELIVERY, PLEASE COMPLETE THE ENTIRE ORDERING PROCESS BY THE SPECIFIED DEADLINE, INCLUDING ANSWERING ALL BOOKING QUESTIONS AND COMPLETING PAYMENT. FAILURE TO DO SO WILL RESULT IN STARTING THE FOLLOWING BUSINESS DAY.

    NOTE: FOR EXAMPLE, IF YOU NEED A SHORT TEASER POST-PRODUCTION DELIVERED TODAY WITH "SAME DAY" DELIVERY AND A 9:00 AM DATA ACCEPTANCE DEADLINE, YOUR DELIVERY WINDOW FOR FOOTAGE DELIVERY IS BETWEEN 7:00 AM TO 12:00 PM. DELAYS IN PAYMENT OR DATA SUBMISSION AFTER 9:00 AM WILL RESULT IN DELIVERY ON THE NEXT BUSINESS DAY.

    IF THERE ARE ANY QUESTIONS OR UNCERTAINTIES ABOUT YOUR ORDER, WE WILL CONTACT YOU DIRECTLY USING THE PROVIDED PHONE NUMBER. PLEASE NOTE THAT DUE TO THE INDIVIDUAL NATURE OF OUR SERVICES, WE CANNOT GUARANTEE DELIVERY TIMES FOR UNCLEAR BRIEFINGS OR INCOMPLETE SUBMISSIONS.

    IF DELIVERY IS NOT POSSIBLE DUE TO TIME OR CREW CONSTRAINTS AND ALL FLIGHT SLOTS ARE FILLED, WE WILL CONTACT YOU TO FIND A SOLUTION AND, IF NECESSARY, REFUND YOUR BOOKING. THESE DELIVERY TIMES ARE AVAILABLE EXCLUSIVELY FOR OUR DIGITAL SERVICES UNLESS EXPLICITLY STATED OTHERWISE.

    BUSINESS DAYS ARE COUNTED FROM THE NEXT BUSINESS DAY FOLLOWING A MET ACCEPTANCE DEADLINE. FOR INSTANCE, IF YOU ORDER A PRODUCT WITH "EXPRESS" DELIVERY ON MONDAY, WITH A DELIVERY TIME OF 3-4 BUSINESS DAYS, YOU CAN EXPECT DELIVERY BY THURSDAY OR FRIDAY. IF MULTIPLE SERVICES ARE REQUIRED, CONTACT OUR CREW IN ADVANCE. Our GTCs apply.

  • Yes, you can now easily book our main travel destinations as a package. However, please pay attention to the product descriptions and make sure that the trip meets your expectations - all inclusive needed or self-catering? Please contact our ground crew for more.

  • Of course! We continue to offer custom productions and have just restructured our space station to enable even better, faster & easier travel with 0049. You are welcome to put together a shopping cart for us and we will check whether everything you need is on board. Just send us your shopping cart link. Please note that these are gross prices - so it will be a little cheaper for business customers at shop checkout. ;) You can contact us at any time.

  • We are currently still working on this. Interested in expanding our sales crew? Get in touch with us here!

    • Remaining budget: Allows you to utilize the remaining budget efficiently.

    • One-time payment: Provides the convenience of a single payment.

    • Continent without subscription: Available for use in our shop without requiring a plan.

    • Usable as a buffer for extra costs: Acts as a reserve to cover additional expenses.

    • Can be used as a gift: Offers the option to be given as a present - you can directly send the purchase code within checkout to your marketing crew

  • Yes, for agencies we offer individual affiliate options for fair & transparent collaboration upon request. Are you interested in working with or for the 0049 crew? Then check out what options we offer and contact us.

  • 0049 offers a flexible plans that grants you unlimited requests according to the booked plan, typically processed within 48 hours. Instead of enduring lengthy processes at agencies, here you receive swift and dependable services, boosting your content in record time to space.

  • With the 0049 FLIGHT PLANS, you experience consistent and reliable collaboration. No more time-consuming searches for suitable freelancers! You receive boundless creativity and premium postproduction & design outcomes without worrying if the freelancer will meet deadlines or if the quality aligns with your expectations.

  • With our flight plans, you gain a cost-effective solution for your ongoing needs. Rather than paying for each project individually, you benefit from a fixed monthly rate and can submit unlimited requests. This not only saves costs but also time and effort. However, please note our optional add-ons if you need on-site production, licenses, ad spend, equipment or more. :)

  • We prioritize ensuring our customers' satisfaction with our service. We provide a free onboarding call for all plans to ensure our service seamlessly aligns with your workflow. Unfortunately, refunds cannot be provided after subscription purchase. Therefore, we recommend taking advantage of the initial consultation to address any queries and make an informed decision.

  • Yes, we are indeed available throughout Europe, including Denmark, Poland, Czech Republic, Austria, Switzerland, France, Luxembourg, Belgium, and the Netherlands and many more. Our reach is made possible through our vast network of selected, trusted and experienced production partners located across these regions. These partnerships allow us to seamlessly coordinate and execute projects in various locations, ensuring that our clients receive high-quality services regardless of their geographical location. Our partners share our commitment to excellence, reliability and professionalism, enabling us to maintain consistent standards of quality and service delivery across all projects, no matter where you are located. Want to be part of our crew? Contact us.