EXCHANGES & RETURNS

RETURN CHARGES

Within a period of 14 days after delivery, you have the option of exercising your right of withdrawal and sending or bringing your order back to us. In the case of an exchange, it is easiest if you send or bring the item back and place a new order.

To exchange a product, please follow the same steps and simply create a new order with the correct product.

Unfortunately, we cannot offer you to cover the shipping costs for a return shipment.
Nowadays, unfortunately, you don't really care how many people drive through the area in countless vehicles to bring parcels from A to B only to then bring them back from B to A.
We do not want to support this wasteful system and hope you understand that.

If you would like to return your product, please send us an email to hello@0049.productions with your order number, your email and your full address and the reason for the return.

Please send the goods to the following address:
 

0049 PRODUCTIONS GMBH & CO. KG
Neckartal 175
78628 Rottweil
Germany
 

As soon as the goods have arrived in our warehouse, we need about 5-10 working days to process the return.
- The products must be returned unworn, intact and unused
- We accept returns as long as no signs of wear (e.g. make-up, deodorant, etc.) can be seen
- For reasons of hygiene, we cannot take back the following items: socks
- As soon as the goods have arrived at our warehouse and have been checked, we will refund the purchase price to the payment method you originally used.
- The shipping costs incurred for the forwarding will not be reimbursed

If you have any questions, please feel free to contact us at any time via email at hello@0049.productions